tag:blogger.com,1999:blog-5787424356109083976.post1269617011483382428..comments2023-07-12T02:14:24.323-07:00Comments on Insurance Reviews Australia: Itrek Insurance Review - TravelAnonymoushttp://www.blogger.com/profile/15270840796117146748noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-5787424356109083976.post-63156238557750555602019-01-04T00:30:45.344-08:002019-01-04T00:30:45.344-08:00When our overseas transport, our flight, was delay...When our overseas transport, our flight, was delayed, it meant that we would not arrive on time.<br />We caught the next flight possible.<br />this is the response.<br />first uploaded receipts - they said they did not get them<br />emailed PDF's and JPG's - they said unable to open them<br />recompiled with alternate programs - they accepted them <br />Section 13 Alternate Transport Expenses, states<br />“We will pay your Reasonable additional travel expenses to reach a wedding, funeral, conference, sporting event or prepaid travel/tour arrangements on time if your scheduled overseas transport is cancelled, delayed, shortened or diverted and that means you would not arrive on time. <br />Our prepaid travel/tour arrangement was to arrive in Brisbane, prepaid on the 1/9/2018. <br />they replied<br />"We appreciate you wanted to return home from your trip on time, however, arriving home is not a planned event"<br />then <br />" Pre-booked tour arrangements in this instance refer to tours provided by tour operated by tour companies and guides. <br />Self guided arrangements are not considered tours."<br />They constantly quote words that are not in their PDS or refer you sections that mean where you don’t meet the criteria. they try to discourage you off from claiming.<br />Anonymoushttps://www.blogger.com/profile/18044301100865287142noreply@blogger.com